General Policy: No returns are accepted on gems, crystals, jewelry, waist beads, or crystal grids unless the item received is incorrect or damaged.
Return Shipping: The purchaser is responsible for return shipping costs. We recommend using a traceable shipping service or purchasing shipping insurance for items over $75, as we do not guarantee receipt of returned items.
Return Eligibility:
Returns must be initiated within 14 days of receiving the item.
Items must be in their original condition, unworn or unused, with tags, and in the original packaging.
Proof of purchase (receipt) is required.
Return Address:
1601 E Lamar Blvd, Suite 202B, Arlington, TX 76011.
Starting a Return: Contact us at [email protected] to initiate a return. Items sent back without prior approval will not be accepted.
Return Process for Damaged or Incorrect Items
If your return is due to receiving a damaged or incorrect item, and it is accepted, a return shipping label will be provided along with instructions on sending the item back.
Gems, stones, crystals, crystal sets, books, jewelry, and waist beads.
Perishable goods (e.g., food, flowers, plants).
Custom products (e.g., personalized items).
Personal care items (e.g., beauty products).
Hazardous materials, flammable liquids, and gases.
Sale items and gift cards.
Damages and Issues
Inspection: Inspect your order upon receipt and contact us immediately if it is defective, damaged, or incorrect so that we can address the issue promptly.
Exchanges
The quickest way to receive an exchange is to return the item and make a new purchase once the return is accepted.
We replace items only if they are defective or damaged and were marked as final sale.
Gift Credit: If an item was marked as a gift during purchase and shipped directly to you, a gift credit will be issued for the value of the return. A gift certificate will be sent once the return is received.
If the item was not marked as a gift and sent to the purchaser, a refund will be sent to the gift giver.
Refunds
We will email you once we receive and inspect your return to inform you if the refund is approved.
Approved refunds will be processed to the original payment method within 10 business days.
If more than 15 business days have passed since refund approval and you have not received it, contact us at [email protected].
Late or Missing Refunds
Steps to Take:
Check your bank account.
Contact your credit card company, as there may be delays in posting.
Contact your bank, as processing time can vary.
If you have completed all these steps and still have not received your refund, contact us at [email protected].
